Hi Tyrone,
Just wanted to say a big “Thanks” to you and your team for getting my car fixed and back on the road.
I was really impressed with your personal service all the way through, fantastic! I can see you’re a man who obviously loves what he does, takes responsibility for the business, and treats people like “people”, rather than “just another customer” A real example of what a “service industry” should be, so thanks for making it a pleasant experience. I appreciated the courtesy car too.
Hopefully I won’t need to be seeing you again (that is I’m not planning on pranging my car) but in the event of it happening I wouldn’t hesitate to send it to you guys again to do the work.
Thanks again, and kind regards
Steve Hooper
PS: You’re right – I should have got you guys to paint the back bumper as well and it would all look mint. Never mind – I have the paint, I just need to get around to doing it myself.
